Every item is packaged with love and care, from the individually wrapped watercolor pans to the hand painted pan labels to the individually cut swatch cards. Because of the time and care taken for each order, processing can take up to 10 business days (5-7 for Priority and 7-10 For First Class). We thank you for your patience as we ensure you receive the very best product. Please note, that during high volume times (such as Holidays and sales), shipping may take up to 14 business days.
All domestic orders are shipped via USPS first class mail in order to ensure the fastest and most affordable shipping method, unless otherwise noted.
All International Orders are shipped via USPS International First Class Mail, which offers the most affordable price from international shipping, unless otherwise noted. However, this often means that depending on your regions, your package may sometimes take up to a month to arrive.
All orders, domestic and international, receive tracking numbers once the order ships. The Sprout Creative is not responsible for any order once it has been shipped.
We do not accept returns, exchanges or cancellations on any items. If, once you receive your product, you are dissatisfied in any way, please contact us immediately and we will work hard to try and resolve the issue.